Frequently Asked Questions


How do I join Tigers?

First review our “Who Can Join” page under “Membership” to be sure you’re eligible to join. Every member must open a savings account with $25. To open a savings account, join online in just minutes by clicking the link on our Home page. Or, if you work for one of our employee groups, a new member packet may be picked up at your payroll department. You may also stop by one of our offices or a shared branch for a new member packet. Return the Membership Account Agreement with at least a $25 initial deposit and a current copy of your driver’s license to our branch. This $25 represents your share in the Credit Union and makes you a member-owner with a say in how things are run by nominating and voting for our Board of Directors and committee members. To open a checking account, first open a savings account. Then review the “Checking Accounts” page for more details. Complete the checking application in the new member packet, or print and complete the checking application on that same page, and send it along with the initial checking account deposit required.

How is a credit union different from a bank?

Probably the biggest difference is that credit unions are not-for-profit. The members actually own the credit union, and therefore everything is done in their best interest. This generally includes providing lower loan rates, higher savings rates and offering lower and fewer fees. Any revenue earned is used to improve products and services for the members. Credit unions are also democratic. As financial cooperatives, they are run by a volunteer Board of Directors elected by the members they serve.

What is a field of membership?

Not just anyone can join a credit union. They must be eligible to join by qualifying as part of a specific group of people. For example, Tigers’s field of membership includes anyone who lives or works in St. Charles County, and many west and mid-St. Louis County ZIP codes, anyone who works for one of our employee groups listed on the “Who Can Join” page of this site or any relative of a current member. These fields of membership are regulated closely at both a state and federal level. Credit unions must undergo an extensive application and regulation process to acquire any additional criteria to add to their fields of membership.

Which ATMs may I use?

 You may use any CO-OP Network ATM nationwide for free. To find the one nearest you, select the “Free CO-OP ATMs” link on our home page. You may also use any ATM with the Star, The Exchange or Cirrus logos for a small fee.

When is my money available after I deposit it in the ATM?

 It depends on the day. For security purposes there is a hold on all deposits made in the ATM until funds can be verified. This usually means deposits made before 8 p.m. are credited the next business day. If it’s made after 8 p.m., it may be two business days. For example, if you deposit your check before 8 p.m. on Tuesday, the funds should be available on Wednesday. If it was after 8 p.m. on Tuesday, the funds may not be available until Thursday. On Fridays after 8 p.m., your funds are not available until the following Tuesday. For accounts opened less than 30 days, a two-day business day hold applies. Longer delays may apply, depending on the deposit.

How can I access my accounts without going to a branch?

 Access them for free online with Virtual Branch. Check balances, review account history, view cleared check copies, transfer funds between accounts and much more! You can even pay bills online for free. Just email or call 573.443.8462 with your request. You’ll receive instructions soon after.  If you have a mobile device, you can also access your accounts anytime, anywhere with Mobile Money. Just log on to Virtual Branch and select Mobile Money under Self-Service. We also offer thousands of free CO-OP Network ATMs nationwide that allow you to make withdrawals, deposits, transfers and check balances.

I’ve forgotten my Logon ID and/or Security Code on Virtual Branch and can’t gain access. What can I do?

 If you cannot remember your Logon ID or Security Code on Virtual Branch and have tried different codes, you will be locked out of the program after two tries. Contact option 4 to have us reset it. It will not reset itself, even if you wait 24 hours.

What is a shared branch?

 Shared branches are locations we share with a number of other credit unions in Missouri so that we may more conveniently and economically serve all of our members, especially those who live or work a distance from our offices in Brentwood, O’Fallon or Kirkwood. You may use them to make simple transactions such as deposits and withdrawals, to apply for and close loans and to open new accounts. For a complete list of addresses and maps, select the “Locations” button on the home page.

What is the limit on transactions with a savings account?

 Within a month you may not make more than six withdrawals or transfers to another account or to third parties by preauthorized transfer, automatic transfer or telephone transfer. Savings withdrawals for purchases when you use your debit card at merchants are included in the six transaction limitation but not when you use your debit card at an ATM for withdrawals. For money market accounts, no more than three of the six withdrawals or transfers may be by check and the minimum check amount is $100. If you exceed these limitations, your account will be charged a $15 fee per withdrawal or transfer and may be converted to a checking account per Federal Regulation D.

Can I refinance a loan from another institution with you?

 Absolutely! In fact you’ll probably find that, in general, we can beat the rates you’re already paying at another institution! It’s easy to apply. Just use our convenient online loan application and get approved in less than 30 seconds. Or apply by phone, fax, mail or at any of our three local offices or a shared branch. You may close your loan by fax, mail or at any location. Contact Member Services and start saving today!

How can I change my address at the Credit Union?

 You can change your address several different ways:


  • By visiting a branch
  • Changing it on Virtual Branch
  • Sending an email through Virtual Branch
  • Notifying us in writing by mail (include old address, new address, date and signature) 


Why don’t you return my cancelled checks?

 Because we are a not-for-profit financial cooperative, we try to keep costs down for our members at all times and returning checks is expensive. If you should need a copy of a cancelled check, you can view it online using Virtual Branch.

What is ACH?

 ACH (Automated Clearing House) is an electronic method of processing credits and debits to and from a member’s account, based on information the member has provided and authorized. It may be the automatic direct deposit of a member’s payroll check, which may or may not include payroll deduction where the deposit may be divided into various amounts and deposited to several different accounts such as savings, checking, a loan and/or a Holiday Savings Account. It may also include an automatic debit of a member's account for certain expenses they have preauthorized with companies such as utilities and other bills. Either way, these electronic transactions are free and were designed to provide convenience, saving you time and hassle. They’re also completely safe!